Terms of Service

Last updated: September 20, 2025

Welcome to Crestiva. By accessing our website or placing an order, you agree to the following Terms of Service, along with our related store policies. Please read them carefully, as they may be updated from time to time.

1. Acceptance of Terms

By shopping with Crestiva, you confirm that you accept these Terms of Service and all applicable store policies. Updates or changes may be made without prior notice, and continued use of our site will mean you accept those revisions.

2. Order Processing

Orders are typically processed within 1–5 business days of purchase.
Delivery timelines vary depending on your location. For details, please review our Shipping Policy.

3. Pricing & Payment

All prices are listed in USD and include applicable taxes, unless otherwise noted.
Payments are processed securely through PayPal. You may pay using your PayPal account or as a guest with a credit/debit card.
Crestiva does not store or have access to your payment card details.

4. Cancellations, Returns & Refunds

Orders may be canceled before they are shipped.
Returns are accepted within 30 days of receiving your order, provided items are unused, in original condition, and meet return eligibility requirements.
Refunds will be issued according to our Return & Refund Policy.

5. Shipping

Shipping is handled according to our Shipping Policy.
Crestiva ensures that products are shipped in good condition.
Ownership and risk transfer to the customer once the product is delivered to the shipping carrier.

6. Disclaimer & Limitation of Liability

Our dinnerware and home décor products are intended for personal use only and should be used as directed.
Crestiva is not responsible for damages caused by misuse, accidents, or third-party negligence.
Under no circumstances will our liability exceed the amount you paid for the product.

7. Intellectual Property

All text, images, designs, logos, and content on this website are the exclusive property of Crestiva.
Unauthorized reproduction, distribution, or use of our content is strictly prohibited.

8. Privacy & Data Collection

We value your privacy. Personal information is collected, stored, and used in accordance with our Privacy Policy, ensuring your data is handled safely and respectfully.

9. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved in the appropriate courts within the USA.

10. Changes to These Terms

Crestiva reserves the right to modify or update these Terms at any time. Updates will be reflected with a new “Effective Date.” By continuing to use our Services, you agree to the revised Terms.