FAQs | Crestiva

Frequently Asked Questions

Q1: How long does shipping take?
Processing takes 1–3 business days, and delivery takes 7–14 business days.

Q2: Do you ship internationally?
Currently, we ship only within the United States.

Q3: What if my order arrives damaged?
Contact us within 7 days of delivery with photos. We’ll replace or refund your item at no extra cost.

Q4: How can I track my order?
Once your order ships, we’ll email you a tracking number.

Q5: What payment methods do you accept?
We only accept secure payments through PayPal.

Q6: Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of purchase. After that, we may not be able to make changes.

Q7: How do I contact customer support?

Email: support@crestiva.shop

Phone: +1 (636) 338-1691

Address: 1213 SW 11th Ave, Amarillo, TX 79101, USA