Privacy Policy

Last updated: September 20, 2025

Crestiva (“we,” “our,” or “us”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information when you interact with our Services:

Contact details: your name, billing address, shipping address, phone number, and email address.
Payment information: processed securely through PayPal. We do not collect or store your full credit card, debit card, or bank account details.
Transaction information: items you purchase, return, exchange, or cancel, and related order history.
Communications: information you provide when contacting customer support or interacting with us.
Device & usage information: your IP address, browser type, device type, and activity on our website (e.g., pages viewed, cart activity).

How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Arrange shipping and provide order updates.
Handle returns, refunds, and customer service requests.
Improve our Services and shopping experience.
Prevent fraud and ensure secure transactions.
Comply with legal obligations.

Sharing Your Information

We may share your personal information with trusted third parties only as needed to provide our Services:

Shopify: hosts our online store and powers our checkout.
PayPal: processes payments securely on our behalf.
Shipping carriers: to deliver your orders.
Service providers: such as IT, analytics, and customer support tools.

We do not sell or rent your personal information to third parties.

Security of Your Information

Our website uses SSL encryption (https://) to protect your data during transmission. All payments are processed securely through PayPal, which follows industry-standard security practices.

Please note that no method of transmission or storage is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request corrections or updates.
Request deletion of your personal information.
Opt out of marketing emails (unsubscribe links are provided in every promotional email).

To exercise these rights, please contact us using the details below.

Children’s Data

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us so we can delete it.

International Transfers

Because our Services are powered by Shopify, your personal information may be transferred and stored in countries outside the United States. Shopify uses safeguards to ensure your data remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with the revised “Last updated” date.