Return & Refund Policy | Crestiva

• You may request a return within 30 days of delivery.
  
• Items must be unused, in their original condition, and in the original packaging.
  
• Proof of purchase (order confirmation or receipt) is required.
• Used or damaged items not caused by shipping.
  
• Clearance or final-sale products.
  

1. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unwashed, and in original packaging
  
• Return must be requested within 30 days of the delivery date
  
• Items marked as “Final Sale” or “Non-Returnable” are not eligible for return
  
• Crestiva Shop reserves the right to refuse returns that do not meet the above criteria

• Once your return is received and inspected, we’ll notify you by email.
  
• Approved refunds will be credited to your original payment method within 5–7 business days.
  
• Shipping fees are non-refundable.
  

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos, and we will send a replacement or issue a refund at no extra cost.

If you received a damaged or defective product, please notify us within 7 days of delivery:

• Email clear photos of the product and packaging
  
• Describe the issue for faster resolution
  
• We will offer a replacement or full refund, depending on product availability and your preference
  

5. Exchanges

We do not currently offer direct exchanges.

If you'd like to order a different size, color, or item, we recommend:

1. Returning the original item for a refund
   
2. Placing a new order for the desired product separately